Frequently Asked Questions

You can collect the vehicle you have hired during our office hours. From Monday to Friday, our office hours are from 7am to 5pm. On Saturdays, our office hours are from 7am to 12pm. We are not open on Sundays.

You are not able to return a vehicle that you have hired outside of our office hours. However, special arrangements need to be made if you require an on-hire or off-hire outside of our office hours.

Mine-spec refers to mine-specific vehicles, which are specially-designed for mining projects. Mine-spec vehicles are equipped with all the necessary features for mine work. They are commonly used in other applications, such as construction projects.

All of the vehicles in our fleet are mine-spec. They have all of the necessary safety features for mining projects and more.

Dry hire involves hiring out a vehicle without a driver. Wet hire includes a qualified driver with the vehicle hire.

Our vehicles may have a minimum hire period depending on the current demand. Check with a Sales Representative for further clarification.

No, our vehicles do not have a maximum hire period.

You are entitled to 150 free kilometres per day, and 200 free kilometres per day when hiring prime movers and trailers from Northfleet.

You can drive our vehicles interstate. However, additional charges will apply based on the distance.

We can supply a driver with our bus hire. Our buses are available for both wet hire and dry hire.

We offer Mobilisation and Demobilisation of our fleet vehicles to most requested locations. Mobilisation and Demobilisation includes an additional fee.

Some of the vehicles we offer on a C class drivers licence include the Hilux, the Prado, the Camry, the Commuter 12 seat bus and 3.5 tonne D/C trucks. You can see our full selection on the relevant website pages.

All of our vehicles are fitted with in-vehicle monitoring systems and GPS trackers. This is a standard safety feature we employ.

Servicing is included with the hire of any of our vehicles. All vehicles are carefully examined to make sure they are in top condition.

You cannot leave your car at our Depot over the course of the hire. You must find a suitable storage solution for your car, independently.

When on-hiring a vehicle, you require a valid drivers licence for yourself and any additional drivers.

You may register an additional driver after picking up your vehicle. To do so, contact your sales representative or the depot where you picked up your vehicle and provide additional details.

You must pay for any fuel you use. All of our vehicles are hired out with a full tank of fuel. Charges will apply based on how much fuel is used.

All payments are via credit card prior to collection unless you are an account holder with Northfleet.

There may be a cancellation fee depending on how much prior notice is given. Cancellation fees vary between dry hire and wet hire. Please read terms and conditions surrounding dry or wet hire for more information.

To extend your hire, please contact us at sales@northfleet.com.au. Provide us with your hire details and we can arrange an extension for you.

You are responsible for any parking tickets and traffic violations that occur while you are driving. Northfleet will charge you an administration fee to process the transfer of any fines or infringements.

If you get locked out of the vehicle you have hired or lose the keys, contact the depot where you collected the vehicle from. They will help you access the vehicle using a spare set of keys. If the primary set of keys remains lost, you will be responsible for their replacement.

For an accident claim, you should contact your sales representative or the depot where you collected your vehicle. You must do this as soon as possible.