Northfleet Bus Contractors & Bus Hire Western Australia

CONDUCT OF PASSENGERS:

The driver is responsible for the safety of the vehicle. Any passenger whose conduct is in breach of statutory regulations may be removed from the vehicle or prevented from boarding on the driver's authority.
The Hirer will be responsible for the conduct of passengers and for any damage caused to the vehicle by passengers during the hire.
Northfleet reserves the right to charge the hirer for any damage caused during the course of any hire.
NO SMOKING is permitted in any of our vehicles.
The driver reserves the right to refuse to transport persons under the influence of intoxicating liquor or drugs, or who are, or are likely to become objectionable to other persons inside or outside the vehicle.
If there is unsociable or unruly behaviour on or off the vehicle any time, the driver has the right to terminate the charter immediately and if necessary call the police.
There is to be no opened or unopened alcohol brought on the bus at any time.
Any alcohol brought onto the bus or consumed in the bus will result in a termination of service and no refund shall be issued.
If a passenger sneaks on alcohol without the driver’s knowledge and/or consumes the contents, and leaves the empty or spills its contents then the hirer shall be liable for his or her actions and will be charged our consumption of alcohol fee (another 30% of agreed cost) plus the clean up fee and or spillage fee.
Northfleet shall not be liable for any loss or inconvenience caused by the termination of its service due to unruly behaviour.
Passengers may be fined by the police and, or the Ministry of Transport for unruly behaviour.
Passengers must not interfere with any equipment inside the vehicle at any time.
The Hirer is responsible for the cost of repairs resulting from any damage caused to the vehicle by any members of the hiring party, during the charter or hiring of the vehicle and is payable as soon as such cost is determined.
All passengers must be seated at all times when the vehicle is moving.
Passengers are not permitted to place any part of their body outside the vehicle, whilst the vehicle is moving.
Passengers must remove all rubbish on exiting the vehicle. If this isn't done charges may occur.
Northfleet reserves the right to charge the hirer for all extra charges, cleaning and damage fees, fines and penalties.

ADDITIONAL CHARGES:

At the request of the Hirer, any change in service resulting in additional miles or hours to that specified on the charter service order produced, an additional charge shall be made for such additional service. Northfleet will notify the Hirer of any additional charges that may be expected to be incurred at the time of the original order. Any additional fees unforeseen prior to the departure of the charter are the responsibility of the Hirer.
Any additional payments required resulting from damage; cleaning, fines or penalties will be claimed from the Hirer.

CANCELLATIONS, CANCELLATION CHARGES & REFUNDS:

Should the charter service not be utilised after the vehicle leaves the depot for any reason whatsoever then this shall be classified as a "non-cancelled" service. If the hirer fails to take up the charter at the nominated pick-up location 30 minutes after the nominated pickup time, then the charter shall be terminated and shall be classified as a "non-cancelled" service. Faliure to make a payment will result in a "non-cancelled" service and full charges will apply.
The Hirer must notify Northfleet of cancellations via fax or email. There is no cancellation fee if the cancellation is made at least seven (7) days prior to the departure date.
ALL CANCELLATIONS MUST BE IN WRITING
The following Cancellation Charges apply. "Non-cancelled" service - Full charter fee applies (no refund).
Cancellations within 24 hours except on the morning of charter - Charged 50% of hiring fee.
Cancellations within 96 hours - Charged 20% of hiring fee or forfeited deposit (whichever is greater).
In some circumstances (e.g. vehicle mechanical failure) Northfleet may not be able to operate a hiring service, or part thereof. In such situations, Northfleet will only be liable to refund the hirer that portion of the hiring fee that relates to the non-operated part of the hiring service.

QUOTES:

All quotes are valid for 30 days only.
All quotes are subject to change according to fuel prices or government charges.

PAYMENTS:

All bookings must be secured with a non-refundable 20% deposit. Unless otherwise agreed to by the company.
Full payment must be finalised prior to booking date unless other payment agreement has been agreed to by Northfleet in writing.
Failure to make full payment will result in a cancellation of service and no refund will be issued for deposits paid and a rebooking fee may be applied.
Any failure of payment of deposit will result in a cancellation of the booking.
Any requested non-refundable deposit must be paid by the time stated. Cash payments must be made before the start of the hire unless Northfleet has agreed in writing to a variation in this condition.
All invoices must be finalised by their due date.
Northfleet reserves the right to add interest at the rate of 7% compound interest per calendar month after the date by which payment should have been made.
Any costs and/or fees that are incurred on the Professional Costs as a result of Northfleet having to refer the file externally to a Debt Recovery Agency and/or Lawyers will be borne by the client. These Costs will be pursued until paid.
The Hirer shall be personally liable for the payment of all deposits and payments but in the event of failure by the Hirer to discharge such deposits and/or payments Northfleet reserves the right to claim the same from each passenger individually or collectively and each passenger shall remain jointly and severally liable for such payments.
Faliure to make a payment by the time of the service will result in a "non-cancelled" service and full payment will be charged.
Personal cheques are required at our office ten 10 working days prior to the booking for bank clearance.
Cash payment can sometimes be paid directly to the driver on the day of the charter and prior to its commencement. An invoice will be issued directly to the customer by the driver for cash payments or by arrangement by the customer.
Credit Card payments may be paid via our website (Mastercard and Visa only – surcharges apply).

BREAKDOWN & DELAYS:

The company gives its advice on journey times in good faith and does not guarantee the completion of any journey in any specific time and will not be liable for loss or inconvenience caused by the actual journey time and or breakdown of the hire vehicle.
The time of arrival at starting point, stop-over point, destination, or return to point of origin cannot be guaranteed. All Northfleet drivers are pre-selected and have instructions to drive at all times in compliance to all governing laws. Unusual road, traffic and weather conditions are beyond the control of Northfleet and the driver, and delays occasioned by same will not be the responsibility of Northfleet or the driver. Late arrivals due to these and other occurrences out of the control of the driver are not grounds for cancellation of the charter.

DRIVER HOURS:

The RTA safety regulations state that in any period of 5 hours and thirty 30 minutes a driver must not drive and work more than a total of 5 hours and must have a rest period of no less than 30 minutes, either in one period or as two periods of 15 minutes each.
In any period of 24 hours a driver must not drive and work more than a total of 12 hours and must have a rest period of no less than 12 hours, including one continuous period of 8 hours. (The continuous rest period must be taken away from the vehicle unless the vehicle is fitted with an approved sleeper berth).
In any period of 168 hours (i.e. one week) A driver must not drive and work more than a total of 72 hours and must have a rest period of no less than 96 hours.

PASSENGERS PROPERTY & LOST PROPERTY:

All vehicles hired out by the operator are subject to restrictions as to their carrying capacity as imposed by statute. The Hirer accepts that the driver shall be the sole judge as to whether and to what extent passenger’s luggage and effects can be carried.
Northfleet agrees that in agreeing to carry the passengers luggage or effects the hirer does not carry the same as bailee but such luggage or effects remain at the sole risk of the passenger concerned and the Northfleet shall not be liable for any loss or damage of such baggage or effects of whatsoever nature and howsoever caused including negligence.
Northfleet does not accept liability for any damage to or loss of any property left upon the vehicle by a passenger whether or not with the knowledge of Northfleet, the driver, its servants or agents.
All lost property will be returned to Northfleet's office and registered in our Lost & Found Register.

EQUIPMENT:

Equipment furnished by the service provider is thoroughly inspected before being assigned to the charter service to insure uninterrupted service.
If for some reason beyond the control of Northfleet or the service provider, a mechanical failure makes necessary the replacement of a bus originally assigned to the charter service, the replacement bus may be of a different type. DVD equipment is installed on some of our coaches. Request for DVD equipped coaches will be honoured to the best of our ability, but is not guaranteed.
Only non-copyrighted DVD’s are permitted.
The following is important information from a Summary Statement prepared by the Australian Copyright Council provided for your information: "By law the pre-recorded DVD’s available in stores throughout Australia are for HOME USE ONLY". The Australian Copyright Act grants to the copyright owner the EXCLUSIVE right among others, "to perform the copyrighted work publicly. “Even performances in semi-public places such as coaches, buses, clubs, lodges, factories, summer camps, and schools are public performances subject to copyright control." Companies, organizations and individuals who wish to publicly exhibit copyrighted motion pictures and audiovisual works MUST secure a license to do so. Northfleet AND ITS SERVICE PROVIDERS DISCLAIM ANY AND ALL LIABILITY FOR THE SHOWING OF COPYRIGHTED DVD’S. This requirement applies EQUALLY to profit making organizations and non-profit institutions. Purchases of pre-recorded DVD’s do not change their obligations. In addition, public performance of videotape/DVD recordings made from televised motion pictures is a multiple copyright infringement.
As a result of amendments to the law introduced by the Australia’s Free Trade Agreement, since 1 January 2005 copyright is now infringed simply by: playing an infringing copy of a DVD; or playing a DVD that was imported without the permission of the copyright owner, even where the importation itself did not infringe copyright (for example, because it was a legitimate copy made in another country and imported for personal use). Therefore, if you wish to screen a DVD, you will need to ensure that it is a legitimate copy and if it was imported, that you had permission from the copyright owner to do so.
If the Hirer requires playing a copyrighted DVD then they must produce a signed written permission authority (license) at least 48 hours prior to charter.
Equipment size is not guaranteed and is only an estimate based on information at time of booking. What is guaranteed is that the vehicles provided will accommodate the number of passengers specified in the reservation confirmation.

GENERAL TERMS & CONDITIONS:

Northfleet reserves the right to outsource tour and charter work when it is unable to undertake a booking because of vehicle or driver availability. (This will not result in an increase in the agreed quote provided unless the vehicle provided is specifically requested by the client).
Your driver has been trained to manage emergency situations. In the case of an emergency, please follow the driver’s instructions.
Northfleet reserves the right to replace a vehicle with mechanical problems with a different type of vehicle or engage a sub-contractor to complete the charter.
The driver is ultimately in total control of the charter and will communicate with the tour leader regarding alterations to the charter or requests from the group.
Quotes are valid for 1 week (7 days) and may vary after this time to cover any additional costs for fuel or government charges.
The agreed and arranged finishing time remains the same (unless extended) regardless of the starting time.
Special requests by the client during the tour or charter are to be agreed to by the driver.
By confirming your booking with Northfleet you are agreeing to Northfleets Terms and Conditions.
By making a deposit to secure a booking with Northfleet you are bound by its Terms and Conditions.
All bookings must be confirmed with a monetary deposit or payment in full.

OVERNIGHT & EXTENDED DAY TRIPS:

A thorough itinerary is required for extended overnight trips at least 2 weeks prior to departure and the final itinerary must be received at least 1 week prior to departure.
Prices are subject to change based on the final itinerary.

COMPLAINTS:

Any complaints in respect of Northfleet Bus Contractors services should be made in writing to the company's head office within 14 days by post. All complaints will be registered in our Complaints Register.

NOTICES:

No bill, poster or notice to be displayed on any vehicle without the written consent.

FORCE MAJEURE:

Northfleet shall not be liable for failure or delay in performing obligations set forth in this agreement and Northfleet shall not be deemed in breach of its obligations, if such failure or delay is due to natural disasters, strike, lock-out, or other industrial or transportation disturbances, law, regulation or ordinance, or any causes reasonably beyond the control of Northfleet.

LIMITATION OF LIABILITY:

NEITHER NORTHFLEET, NOR THE SERVICE PROVIDER, SHALL BE LIABLE IN ANY EVENT OR FOR ANY REASON, INCLUDING BREACH OF THIS AGREEMENT, EITHER DIRECTLY OR INDIRECTLY, TO THE OTHER CHARTER OR ANY THIRD CHARTER FOR ANY SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES OR LOSS OF PROFITS ARISING OUT OF THIS AGREEMENT, EVEN IF SUCH DAMAGES WERE FORESEEABLE NORTHFLEET OR SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IT IS EXPRESSLY AGREED THAT NEITHER NORHTFLEET, NOR THE SERVICE PROVIDER, SHALL, UNDER ANY CIRCUMSTANCES, BE LIABLE TO ANY CHARTER FOR AN AMOUNT GREATER THAN THE SINGLE BUS CHARTER FEE FOR THE DAY IN QUESTION.

PRICES SUBJECT TO CHANGE:

All prices quoted in the confirmation are subject to change under the circumstances described;
- (a) If the price of fuel increases by more than 3% after the date of hire but before the date of departure Northfleet may reserve the right to change the fuel surcharge.
- (b) If there is a change in the federal, state or local laws or regulations or market conditions between the date of the confirmation and the date of the charter that (i) Require material modifications be made to the vehicle chartered under the confirmation prior to the date of the charter; (ii) Cause Northfleeet to incur material additional or increased expenses in providing the charter services;
- (c) If due to market conditions or order discrepancies the estimated cost of the trip is higher than the initial estimate.

ENTIRE AGREEMENT:

This Agreement constitutes the entire agreement between the parties and supersedes any and all other agreements, either oral or written with respect to the subject matter hereof.

PROHIBITED ITEMS :

The following items and activities are prohibited:

Alcoholic Beverages
Smoking
Glass containers
Golf shoes or other shoes with spikes
Fuel containers
Generators